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Vehicle Rental Policy: Pick-up, Drop-off, and Terms

Find all the essential details regarding our vehicle rental services in Buon Ma Thuot, Dak Lak, including store locations, delivery fees, document requirements, and rental calculations.

1. Pick-up and Drop-off Locations

We offer flexible solutions for collecting and returning your rental vehicle, whether you prefer visiting our physical stores or using our convenient delivery service.

In-Store Pick-up Branches

• Branch 1: 315 Y Jut, Buon Ma Thuot Ward, Dak Lak Province (7:00 AM – 8:00 PM)

• Branch 2: 10 Nguyen Buoi, Tan An Ward, Dak Lak Province (7:00 AM – 8:00 PM)

• Branch 3: 40 Hung Vuong, Buon Ma Thuot Ward, Dak Lak Province (7:00 AM – 8:00 PM)

• Branch 4: 17 Chu Van An, Tan An Ward, Dak Lak Province (Open 24/7)

Doorstep Vehicle Delivery & Collection

Available daily from 7:00 AM to 7:30 PM at the following locations:

• Free Delivery: Within a 3km radius of the Buon Ma Thuot Six-Way Intersection.

• Bus Offices: Free delivery to Tien Oanh, Long Van Limousine, and Phuong Trang (Futa Bus Lines) offices.

• Buon Ma Thuot Airport (BMV): Surcharge of +50,000 VND / one way.

• Southern Bus Station: Surcharge of +50,000 VND / one way.

2. Required Documents & Rental Procedures

To ensure a seamless and fast vehicle handover, please prepare the following original documents:

• Valid Identification: Original Citizen Identification Card (CCCD) or Passport.

• Driver’s License: Valid original license matching the vehicle type.

📌 Note: Our staff will take a photo of your Identification Card/Passport for contract verification during the handover process. Original documents will be handed back to you immediately.

3. Rental Terms and Travel Restrictions

• Geographical Limit: Vehicles must strictly be operated within the boundaries of the former Dak Lak Province. The transportation company reserves the right to refuse vehicle delivery or terminate service if the customer travels outside this area.

• Service Hours: Vehicle pick-up and return windows run from 00:00 to 23:59 daily.

• Minimum Rental: The minimum rental period is 1 day.

Late Return & Half-Day Fee Rules

• Full-Day Charge: Returning the vehicle on the following day will automatically add one extra full-day rental fee.

• Half-Day Discount: If you return the vehicle no later than 12:00 PM on the following day (applicable any day from Monday to Sunday), you will only be charged a half-day fee.

4. Payment and Cancellation Policy

• Upfront Payment: The total rental amount must be paid in full to the company upon completing the vehicle pick-up procedure.

• No Cancellation Fees: We do not charge cancellation fees. If your travel plans change or you need to adjust your itinerary, please notify us as early as possible so we can update your reservation.