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Vehicle Rental Policy: Pick-up, Drop-off, and Terms (Tran Quy Cap Branch)

Read our complete vehicle rental guidelines, service boundaries, and 24-hour rate structures for our central Hue City branch. Learn about our early-bird hours, free delivery zones across the city center, and required document policies.

1. Pick-up and Drop-off Locations

We offer extensive daily operating hours for both in-store collection and a responsive doorstep delivery service right in the heart of Hue.

In-Store Pick-up

• Address: 30 Tran Quy Cap Street, Phu Xuan Ward, Hue City.

• Operating Hours: 5:00 AM – 10:00 PM daily (Perfect for early morning arrivals or late evening returns!).

Vehicle Delivery & Collection Service

Our delivery team operates daily from 6:00 AM to 5:00 PM to bring your vehicle directly to your location:

• Free Delivery Area: Available anywhere within Hue City center (defined as a 4km radius from our storefront at 30 Tran Quy Cap Street).

2. Required Documents & Rental Procedures

Please present your original paperwork at the time of handover to ensure a quick setup and vehicle release:

• Mandatory Documents: Original Citizen Identification Card (CCCD) or Passport AND a valid Driver’s License.

• Document Retention Policy: The transportation company will securely retain your original Citizen Identification Card or Passport as a rental deposit for the duration of your trip. Your document will be returned to you immediately upon vehicle drop-off.

3. Rental Terms & Travel Restrictions

• Geographical Limit: Vehicles must strictly be operated within Hue City limits. The transportation company reserves the right to refuse vehicle delivery or terminate the service contract if the customer travels outside this designated city area.

• Daily Service Windows: In-store vehicle pick-up and return processing is available from 06:00 to 22:00 daily.

• Minimum Rental: The minimum rental duration is 1 day.

How Rental Days Are Calculated (24-Hour Basis)

Your rental period is based on a precise 24-hour cycle starting from the exact minute you receive the vehicle keys.

• Full-Day Charge: An additional full-day rate is charged for every complete 24-hour block the vehicle is kept.

• Overtime / Half-Day Discount: If you return the vehicle less than 5 hours late past your 24-hour cycle window, you will only be charged a half-day fee instead of a full extra day.

4. Payment and Cancellation Policy

• Upfront Payment: The total rental amount must be paid in full to our representative upon completing the vehicle pick-up and check-in procedures.

• No Cancellation Fees: We do not charge cancellation fees. If your travel plans change or you need to adjust your itinerary, please notify us as early as possible so we can update your reservation and keep our fleet available.