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Vehicle Rental Policy: Pick-up, Drop-off, and Terms (Hue City Branch)

Read our full vehicle rental terms, travel boundaries, and guidelines for our Hue City location. Learn about our storefront collection, delivery services near Hue's Western Quarter, document requirements (including VNeID), and how our flexible 24-hour rates are calculated.

1. Pick-up and Drop-off Locations

We offer a convenient storefront pickup location as well as direct doorstep delivery to Hue’s bustling tourist centers.

In-Store Pick-up

• Address: 11 Alley 26 Nguyen Cong Tru Street, Thuan Hoa Ward, Hue City.

• Operating Hours: 6:30 AM – 9:00 PM daily.

Vehicle Delivery & Collection Service

Can't make it to the store? Our delivery team can bring the vehicle directly to your location:

• Service Area: Free delivery and collection within a 3km radius of Hue's Western Quarter (Phố Tây Huế).

• Delivery Operating Hours: 7:00 AM – 9:00 PM daily.

2. Required Documents & Rental Procedures

Please ensure you have your identification ready during the vehicle handover to guarantee a quick setup and vehicle release:

• Mandatory Documents: Original Citizen Identification Card (CCCD) AND a valid Driver’s License.

• Digital Alternative: We proudly accept the VNeID digital application (Level 2 account) as a valid substitute for physical identification and driver's licenses.

3. Rental Terms & 24-Hour Rate Calculation

• Geographical Limit: Vehicles must strictly be operated within Hue City limits. To ensure compliance and safety, the transportation company reserves the right to refuse vehicle delivery or terminate the rental agreement if the customer travels outside this designated city area.

• Service Windows: Storefront vehicle pick-up and return services are strictly available between 06:30 and 21:00 daily.

• Minimum Rental: The minimum rental duration is 1 day.

How Rental Days Are Calculated (24-Hour Basis)

Your rental duration is calculated using a precise 24-hour cycle starting from the exact minute you receive the vehicle keys.

• Full-Day Charge: An additional full day is charged for every complete 24-hour block the vehicle is kept.

• Overtime / Half-Day Discount: If you return the vehicle less than 5 hours late past your 24-hour cycle window, you will only be charged a half-day fee instead of a full extra day.

4. Payment and Cancellation Policy

• Upfront Payment: The total rental amount must be paid in full to our agent upon completing the vehicle pick-up and documentation procedures.

• No Cancellation Fees: We do not charge cancellation fees. If your travel plans change or you need to adjust your itinerary, please notify us as early as possible so we can update your reservation and reallocate our fleet.