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Vehicle Rental Policy: Pick-up, Drop-off, and Terms (Muong Thanh Luxury & Hong Bang Branches)

Read our complete vehicle rental terms and guidelines for our premier Nha Trang branches. Learn about our convenient hotel storefront pickup options, comprehensive free delivery areas, document policies, and flexible 24-hour rate calculations.

1. Pick-up and Drop-off Locations

We offer effortless rental pickups directly inside major hotel complexes and central city stores, alongside an expansive doorstep delivery network.

In-Store Pick-up Branches

• Branch 1 (Muong Thanh Luxury): Lobby B, Zone 01, Con Residential Area, Muong Thanh Luxury Khanh Hoa, Nha Trang Ward, Khanh Hoa Province.

  Operating Hours: 6:00 AM – 8:30 PM daily.

• Branch 2 (Hong Bang Store): 2 Hong Bang Street, Nha Trang Ward, Khanh Hoa Province.

  Operating Hours: 6:00 AM – 10:00 PM daily.

Vehicle Delivery & Collection Service

Our delivery team operates daily from 6:00 AM to 8:30 PM to bring your vehicle directly to you at the following locations:

• Central Landmark: Free delivery within a 3km radius of the Tram Huong Tower (Incense Tower).

• Major Tourist & Hotel Streets: Direct delivery to Tran Phu, Nguyen Thi Minh Khai, Biet Thu, Huynh Thuc Khang, Hung Vuong, Pasteur, and surrounding streets.

• Transit Hubs & Hotels: Nha Trang Train Station and Muong Thanh Luxury Vien Trieu.

2. Required Documents & Rental Procedures

Please ensure you bring your original paperwork during the vehicle handover to guarantee a quick setup:

• Mandatory Documents: Original Citizen Identification Card (CCCD) or Passport AND a valid Driver’s License.

• Contract Signing: A official vehicle rental contract will be thoroughly prepared and signed by both parties on-site.

• Document Retention Policy: The transportation company will securely retain your original Citizen Identification Card or Passport as a rental deposit. Your original document will be returned immediately upon vehicle drop-off.

3. Rental Terms & Travel Restrictions

• Geographical Limit: Vehicles must strictly be operated within the boundaries of the former Khanh Hoa Province. The transportation company reserves the right to refuse vehicle delivery or terminate the service contract if the customer travels outside this permitted area.

• Service Windows: Storefront vehicle pick-up and return windows run from 6:00 AM to 10:00 PM daily.

• Minimum Rental: The minimum rental duration is 1 day.

How Rental Days Are Calculated (24-Hour Basis)

Your rental period is based on a precise 24-hour cycle starting from the exact minute you receive the vehicle keys.

• Full-Day Charge: An additional full-day rate is charged for every complete 24-hour block the vehicle is kept.

• Overtime / Half-Day Discount: If you return the vehicle less than 6 hours late past your 24-hour cycle window, you will only be charged a half-day fee instead of a full extra day.

4. Payment and Cancellation Policy

• Upfront Payment: The total rental amount must be paid in full to our agent upon completing the vehicle pick-up and contract signing procedures.

• No Cancellation Fees: We do not charge cancellation fees. If your travel plans change or you need to modify your itinerary, please notify us as early as possible so we can update your reservation and adjust our fleet availability.