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Here is the English translation for this updated policy version, maintaining the professional, clear, and scannable format for your international guests:

Vehicle Pickup & Return Policy

1. Pickup and Return Locations

• At the Store (5:00 AM – 10:00 PM): 39 Truong Cong Dinh, Xuan Huong Ward, Da Lat City.

• Doorstep Delivery & Collection (6:00 AM – 8:00 PM) – For rentals of 2 days or more:

  • Within a 2km radius of Da Lat Market.

  • Within a 1km radius of Da Lat Interprovincial Bus Station (Ben xe Lien tinh).

  • At local bus offices/stations: Tien Oanh, Phong Phu, Dien Linh, Da Lat Oi, Long Van Limousine, Tuan Tu, etc.

  • Within the Pham Hong Thai Resettlement Area.

2. Required Procedures Upon Pickup

• Documents to prepare: Original Citizen ID (CCCD) / Passport, and a valid Driver's License (GPLX).

• Note: The rental company will take a photo of your ID for verification purposes.

⚠️ Important Area Restriction: Please only use the vehicle within the limits of Lam Dong Province. The rental company reserves the right to refuse service or cancel the rental if the vehicle is driven outside this province.

Rental Time Regulations

• Operating Hours: Daily vehicle pickup and return are available from 5:00 AM to 10:00 PM.

• Minimum Rental Period:

  • Minimum of 1 day for standard weekdays.

  • Minimum of 2 days if picking up the vehicle on Friday or Saturday.

• Overtime & Next-Day Returns:

  • Returning the vehicle on the following day will count as 1 additional day.

  • Weekday Discount: If you return the vehicle no later than 11:59 AM (noon) on Mondays, Tuesdays, Wednesdays, Thursdays, or Fridays, you will only be charged for an additional half-day (1/2 day).

Payment & Cancellation Policy

• Payment:

  • Pay a Deposit of 120,000 VND/vehicle via Vexere to confirm your booking.

  • The remaining balance must be paid in full to the rental company when completing the pickup procedures.

• Cancellation Note: The booking deposit is only refundable if you cancel at least 72 hours before your scheduled pickup time. (See the Cancellation & Deposit Refund Policy for more details).