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Vehicle Rental Policy: Pick-up, Drop-off, and Terms (Ton Duc Thang Branch)

Read our full vehicle rental terms and guidelines for our premium Nha Trang location. Learn about our round-the-clock storefront collection, 24/7 free delivery options to popular tourist spots, security deposit policies, and flexible 24-hour rate calculations.

1. Pick-up and Drop-off Locations

We provide maximum flexibility with 24/7 operations for both storefront collection and direct delivery to major tourist landmarks and transit hubs across Nha Trang.

In-Store Pick-up (24/7)

• Address: 275 Ton Duc Thang Street, Nam Nha Trang Ward, Khanh Hoa Province.

• Operating Hours: Open 24/7 (Pick up or return your vehicle anytime, day or night!).

24/7 Vehicle Delivery & Collection Service

Our delivery team is available 24 hours a day, 7 days a week at the following locations:

• Central Landmark: Free delivery within a 3km radius of Tram Huong Tower (Incense Tower).

• Top Tourist Attractions: Free delivery directly to Vinpearl Port.

• Major Tourist Streets: Free delivery to Tran Phu, Nguyen Thi Minh Khai, Biet Thu, Huynh Thuc Khang, Hung Vuong, Pasteur, and surrounding areas.

• Transit Hubs & Hotels: Free delivery to Nha Trang Train Station and Muong Thanh Vien Trieu Hotel.

• North Bus Station: Surcharge of +25,000 VND / one way.

2. Required Documents & Rental Procedures

Please present your original paperwork at the time of handover to ensure a fast contract setup and vehicle release:

• Mandatory Documents: Original Citizen Identification Card (CCCD) or Passport AND a valid Driver’s License.

• Contract Signing: A formal, legally binding vehicle rental contract will be prepared and signed by both parties on-site.

• Security Deposit Policy: The rental company will either safely retain your original ID/Passport or take a photo of it. A cash security deposit of 2,000,000 VND per vehicle is required during the handover. This deposit is fully refundable upon safe vehicle return.

3. Rental Terms & Travel Restrictions

• Permitted Travel Area: Vehicles must strictly be used within the old Nha Trang City area, the old Ninh Hoa District, and the Bai Dai area. To ensure safety and compliance, the transportation company reserves the right to refuse vehicle delivery or terminate the rental agreement if the customer travels outside these designated areas.

• Service Hours: Vehicle pick-up and return windows run from 00:00 to 23:59 daily.

• Minimum Rental: The minimum rental period is 1 day.

How Rental Days Are Calculated (24-Hour Basis)

Your rental duration is calculated using a precise 24-hour cycle starting from the exact minute you receive the vehicle keys.

• Full-Day Charge: An additional full day is charged for every complete 24-hour block the vehicle is kept.

• Overtime / Half-Day Discount: If you return the vehicle less than 6 hours late past your 24-hour cycle window, you will only be charged a half-day fee instead of a full extra day.

4. Payment and Cancellation Policy

• Upfront Payment: The total rental amount must be paid in full to our agent upon completing the vehicle pick-up and documentation procedure.

• No Cancellation Fees: We do not charge cancellation fees. If your travel plans change or you need to adjust your itinerary, please notify us as early as possible so we can update your reservation.