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Hanoi Vehicle Rental: Pickup, Drop-off & Rental Policies

Ready to explore the historic tree-lined avenues of the French Quarter, cruise around the scenic banks of West Lake, or dive into the bustling food culture of the Old Quarter? Review our flexible delivery locations, verification documents, and friendly leasing policies below to make your Hanoi city adventure completely seamless.

📍 Pickup & Drop-off Locations

We offer highly accessible options to match your itinerary—whether you want to stop by our neighborhood storefront or have your vehicle brought directly to your lakefront hotel, train platform, or old town homestay:

• In-Store Pickup & Return (7:00 AM – 8:00 PM Daily):

  • Address: 140 Alley 56, Tu Lien Street, Tu Lien Ward, Tay Ho District, Hanoi City.

• Convenient Delivery & Collection Service (7:00 AM – 8:00 PM Daily): We provide prompt vehicle delivery and pickup across major tourist clusters and central transit points:

  • Free Delivery Range: Anywhere within a 3km radius of our Tu Lien storefront, as well as along major Tay Ho thoroughfares including Au Co Street, Nghi Tam Street, and To Ngoc Van Street.

  • Downtown Hub Handovers (Affordable Surcharges):

    • Hoan Kiem Pedestrian Street / Old Quarter Area: Direct handovers available for an add-on fee of only 30,000 VND per trip.

    • Long Bien Train Station (Ga Long Biên): Step straight off your train onto your scooter for an add-on fee of only 30,000 VND per trip.

📋 Vehicle Rental Procedures & Travel Guidelines

Please review our official verification, deposit alternatives, and regional boundary policies before receiving your vehicle:

1. Required Documents & Security Deposit Rules

Upon vehicle handover, you must present your original Citizen Identification Card (CCCD) / Passport and a valid Driver's License. To secure the rental contract, the company applies the following safety protocol:

• Standard Security Protocol: The company will safely retain your original Citizen Identification Card or Passport, plus a cash security deposit of 3,000,000 VND.

• ✈️ Deposit Waiver for Air Travelers: If you have arrived in Hanoi by flight and hold a valid round-trip airline ticket under your name, the 3,000,000 VND cash deposit requirement is entirely waived.

2. Rental Contract & Service Boundary Policy

• Official Contract: A formal vehicle rental contract will be signed by both parties during the pickup or delivery handover.

• Hanoi Inner City Only: Vehicles are strictly permitted for use within the inner (old) Hanoi City area.

• ⚠️ Important: The transportation company reserves the right to refuse vehicle delivery or terminate the agreement immediately if the customer travels outside this designated metropolitan boundary (e.g., attempting long-distance trekking into neighboring provinces without authorization).

3. Rental Duration & 3-Hour Overtime Buffer

• Standard Operating Hours: Pickup and return services are accommodated daily from 7:00 AM to 8:00 PM (20:00).

• 24-Hour Rental System: Each rental day is calculated as a full 24-hour block starting from the exact minute you receive the vehicle.

• Minimum Rental Period: 1 day.

• Overtime Rates:

  • If you return the vehicle less than 3 hours past your 24-hour cycle, you will only be billed a half-day rate for that final day.

  • If you return it 3 hours or more late, a full additional day's rental will apply.

4. Payments & Risk-Free Cancellations

• Upfront Payment: The total rental fee must be paid in full to our representative upon completing the physical vehicle pickup procedure.

• Zero Cancellation Fees: Travel plans in Vietnam can shift unexpectedly. We do not charge any cancellation or modification penalties. If your itinerary changes, please notify us as early as possible so we can adjust our logistics.

Why Rent With Us in Hanoi?

• Tay Ho Expats & Tourists Choice: Located right in the heart of the popular Tu Lien/Tay Ho residential zone, perfect for travelers staying in lakeside boutique hotels or villas.

• Flight Ticket Deposit Perk: We love rewarding air travelers! Simply show your inbound/outbound flight booking to bypass the 3 million VND cash deposit rule entirely.

• Fair 3-Hour Buffer: Only need a couple of extra hours to squeeze in one last bowl of Pho or buy souvenirs before heading to the airport? Our tight late-return window keeps your costs to a minimum.

Ready to experience the charming alleys and lakes of Hanoi at your own pace? Contact us today to secure your ride and start your inner-city journey!