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Vehicle Rental Policy: Pick-up, Drop-off, and Terms (Le Thach Branch)

Read our full vehicle rental terms and guidelines for our Le Thach branch in Da Nang. Learn about our early-bird hours, free delivery zones near the Da Nang Central Bus Station, document requirements, and how our flexible 24-hour rates are calculated.

1. Pick-up and Drop-off Locations

We provide flexible options for collecting and returning your rental vehicle, including early-morning storefront collection and direct transit hub delivery.

In-Store Pick-up

• Address: 136 Le Thach Street, An Khe Ward, Da Nang City.

• Operating Hours: 5:00 AM – 9:00 PM daily (Perfect for travelers arriving on early morning trips!).

Vehicle Delivery & Collection Service

Can't make it to the storefront? Our delivery team can bring the vehicle directly to you at the following location:

• Da Nang Central Bus Station Area: Free delivery and collection are available within a 5km radius of the central bus station.

• Delivery Operating Hours: 5:00 AM – 8:00 PM daily.

2. Required Documents & Rental Procedures

Please ensure you bring your original paperwork to guarantee a fast and smooth vehicle handover:

• Mandatory Documents: Original Citizen Identification Card (CCCD) or Passport AND a valid Driver’s License.

• Document Retention Policy: The rental company will securely retain your original Citizen Identification Card or Passport as a deposit during your trip. Your document will be returned to you immediately upon vehicle drop-off.

3. Rental Terms & 24-Hour Rate Calculation

• Service Hours: Storefront vehicle pick-up and return services are strictly available between 5:00 AM and 9:00 PM daily.

• Minimum Rental: The minimum rental duration is 1 day.

How Rental Days Are Calculated (24-Hour Basis)

We calculate your rental time using a precise 24-hour cycle starting from the exact minute you receive the vehicle keys.

• Full-Day Charge: An additional full day is charged for every complete 24-hour block the vehicle is kept.

• Overtime / Half-Day Discount: If you return the vehicle less than 6 hours late past your 24-hour cycle window, you will only be charged a half-day fee instead of a full extra day.

4. Payment and Cancellation Policy

• Upfront Payment: The total rental amount must be paid in full to our agent upon completing the vehicle pick-up and contract procedure.

• No Cancellation Fees: We do not charge cancellation fees. If your travel plans change or you need to adjust your itinerary, please notify us as early as possible so we can update your reservation.