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Vehicle Rental Policy: Pick-up, Drop-off, and Terms (Tue Tinh Branch)

Read the complete vehicle rental terms and guidelines for our Tue Tinh branch in Nha Trang. Learn about our 24/7 storefront collection, flexible delivery options across major tourist hubs, security deposit rules, and our unique Vexere booking deposit policy.

1. Pick-up and Drop-off Locations

We provide maximum convenience with a 24/7 central storefront and a dedicated daytime delivery service covering Nha Trang’s primary hotel and transit districts.

In-Store Pick-up (24/7)

• Address: 51/19/52 Tue Tinh Street, Nha Trang Ward, Khanh Hoa Province.

• Operating Hours: Open 24/7 (Pick up or return your vehicle anytime, day or night!).

Vehicle Delivery & Collection Service

Our delivery team operates daily from 6:00 AM to 9:00 PM at the following locations:

• Central Landmark: Free delivery within a 3km radius of the Tram Huong Tower (Incense Tower).

• Major Tourist Streets: Direct delivery to Tran Phu, Nguyen Thi Minh Khai, Biet Thu, Huynh Thuc Khang, Hung Vuong, Pasteur, and surrounding areas.

• Transit Hub: Convenient delivery and collection directly at Nha Trang Train Station.

2. Required Documents & Rental Procedures

Please ensure you have your original paperwork ready during the vehicle handover to guarantee a quick setup and vehicle release:

• Mandatory Documents: Original Citizen Identification Card (CCCD) or Passport AND a valid Driver’s License.

• Security Deposit Options: The rental company will either safely retain your original ID/Passport, OR take a photo of your ID/Passport alongside a cash security deposit of 2,000,000 VND per vehicle. This deposit is fully refunded upon safe vehicle return.

3. Rental Terms & 24-Hour Rate Calculation

• Geographical Limit: Vehicles must strictly be operated within the boundaries of Khanh Hoa Province. The transportation company reserves the right to refuse vehicle delivery or terminate the service if the customer travels outside this permitted area.

• Service Hours: Storefront vehicle pick-up and return windows run from 00:00 to 23:59 daily.

• Minimum Rental: The minimum rental duration is 1 day.

How Rental Days Are Calculated (24-Hour Basis)

Your rental duration is calculated using a precise 24-hour cycle starting from the exact minute you receive the vehicle keys.

• Full-Day Charge: An additional full day is charged for every complete 24-hour block the vehicle is kept.

• Overtime / Half-Day Discount: If you return the vehicle less than 4 hours late past your 24-hour cycle window, you will only be charged a half-day fee instead of a full extra day.

4. Payment, Booking Deposit, and Cancellation Policy

• Booking Confirmation Deposit: To securely lock in your reservation, a small confirmation deposit of 50,000 VND per vehicle must be paid via Vexere.

• Remaining Balance: The remaining balance of your total rental fee will be paid directly to the rental company upon completing your vehicle pick-up procedure.

• Cancellation Policy: Please note that your booking confirmation deposit will only be refunded if you cancel your reservation at least 24 hours prior to your scheduled pick-up time. For further details, please refer to our Cancellation and Deposit Refund Procedures page.