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Vehicle Rental Policy: Pick-up, Drop-off, and Terms

Get all the necessary details regarding our 24/7 vehicle rental services in Buon Ma Thuot, Dak Lak, including delivery boundaries, required documents, and travel restrictions.

1. Pick-up and Drop-off Locations

Whether you want to pick up your vehicle directly or have it delivered to your location, we provide flexible options across Buon Ma Thuot.

In-Store Pick-up (24/7)

• Address: 2 Pham Hong Thai Street, Buon Ma Thuot Ward, Dak Lak Province.

• Operating Hours: Open 24/7 (Available day and night for your convenience).

Doorstep Vehicle Delivery & Collection Service

Our delivery team operates daily from 6:15 AM to 10:00 PM at the following locations:

• Free Delivery Radius: Within a 3km radius from the Buon Ma Thuot Six-Way Intersection.

• Bus Transit Offices: Direct delivery and pick-up at the offices of Tien Oanh, Long Van Limousine, and Phuong Trang (Futa Bus Lines).

2. Required Documents & Rental Procedures

Please ensure you bring the correct original paperwork to guarantee a quick and smooth vehicle handover:

• Mandatory Documents: Original Citizen Identification Card (CCCD) or Passport AND a valid Driver’s License.

• Document Retention Policy: The transportation company will safely retain your original Citizen Identification Card or Passport as a deposit for the duration of the rental period. Your documents will be returned immediately upon vehicle drop-off.

3. Geographical Restrictions

• Permitted Travel Area: Vehicles must strictly be used within the boundaries of the former Dak Lak Province.

• Policy Enforcement: To ensure safety and compliance, the transportation company reserves the right to refuse vehicle delivery or terminate the rental agreement if the customer travels outside this designated area.