Good morning Cat Ba

Arrive at the office/ticket counter/bus station 30 minutes before departure to complete boarding procedures.

Present your SMS/Email booking confirmation before boarding the bus.

Do not bring food or food with strong odors onto the bus.

No smoking, drinking alcohol, or using drugs in the vehicle.

Do not bring flammable or explosive materials onto the vehicle.

Do not litter in the car.

Do not make noise or cause disturbances on the bus.

The total weight of your luggage must not exceed 3 kg.

Do not transport bulky goods.

No refunds will be given if the order is canceled due to violations of baggage regulations.

Luggage exceeding the permitted quantity/size may be subject to additional charges according to the bus company's policy.

Children under 4 years old or under 100 cm tall travel free if they share a seat/bed with their parents.

Children aged 4 years or taller (100 cm or more) must purchase tickets at the adult price.

Pregnant women need to ensure they are in good health throughout the journey.

The bus company has the right to refuse service if passengers do not comply with regulations regarding children and pregnant women.

The transport company does not accept pets/animals for transport.

The transportation company provides VAT invoices for passenger transport services; the invoice issuance fee is 10% of the service price you have purchased.

The bus company refuses to reissue invoices if passengers provide incorrect information.

Customers must provide complete and accurate invoicing information before departure. After this time, the transportation company will not be able to provide assistance.

The transport company does not accept bicycles/motorcycles as accompanying items.

Important note: The bus company reserves the right to refuse service or charge additional fees if passengers do not comply with regulations regarding the size, weight, or number of people using the berths.