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Vehicle Rental Policy: Terms, Locations & Rates (Ton Duc Thang Branch)

Review the full rental guidelines, service boundaries, and 24-hour rate structures for our primary 24/7 Nha Trang vehicle rental hub.

1. Delivery & Collection Locations

We provide unmatched flexibility with round-the-clock (24/7) store operations and immediate doorstep delivery to Nha Trang's major transit points and scenic beach roads.

In-Store Pickup (Available 24/7)

• Address: 275 Ton Duc Thang Street, Nam Nha Trang Ward, Khanh Hoa Province.

• Operating Hours: Open 24 Hours / 7 Days a week (Pick up or drop off your vehicle at any time).

24/7 Doorstep Delivery Locations

Our dispatch team delivers and collects vehicles 24/7 at the following destinations:

• Central Landmark Hub: Free delivery within a 3km radius of Tram Huong Tower.

• Top Entertainment Spot: Free drop-off and pickup directly at Vinpearl Port.

• Primary Tourism Streets: Free delivery to Tran Phu, Nguyen Thi Minh Khai, Biet Thu, Huynh Thuc Khang, Hung Vuong, Pasteur, and neighboring streets.

• Transit Hubs & Major Hotels: Free delivery to Nha Trang Train Station and Muong Thanh Vien Trieu Hotel.

• North Bus Station: Delivery or collection is subject to a small surcharge of +25,000 VND / one way.

2. Check-in Requirements & Rental Contracts

To ensure a rapid vehicle handover and get your journey started, please present your original paperwork:

• Mandatory Documents: Original Citizen Identification Card (CCCD) or Passport AND a valid Driver’s License.

• Contract Setup: A formal rental agreement will be generated and signed by both parties at the time of delivery.

• Security Deposit Policy: The rental company will either safely hold your original ID/Passport, OR take a photo of your ID/Passport alongside a cash security deposit of 2,000,000 VND per vehicle. This security deposit is fully refunded upon safe return of the vehicle.

3. Service Boundaries & 24-Hour Rate Structure

• Permitted Driving Zones: Vehicles must strictly be driven within the old Nha Trang City area, the old Ninh Hoa District, and the Bai Dai area. The company firmly reserves the right to deny delivery or cancel the rental agreement if the customer travels beyond these authorized zones.

• Pickup/Return Window: Vehicles can be processed between 00:00 and 23:59 daily.

• Minimum Booking: The minimum rental duration is 1 day.

Understanding the 24-Hour Billing Cycle

Your rental charges are based on a precise 24-hour clock that begins the exact minute the vehicle is handed over to you.

• Full-Day Charge: An extra full day is automatically billed for every complete 24-hour period the vehicle remains in your care.

• Overtime Buffer: If you return the vehicle less than 6 hours late after a 24-hour cycle concludes, you will only be responsible for a half-day fee instead of a full additional day.

4. Payment Rules & Free Cancellation

• Upfront Settlement: The total rental balance must be paid in full to our representative upon completing the vehicle check-in procedure.

• Zero Cancellation Fees: We do not penalize cancellations. If your travel dates change or you decide to adjust your itinerary, please give us a courtesy heads-up as early as possible so we can modify your booking slot.